Help
Returns
14 days from delivery to change your mind, and what happens if something arrives damaged.
14 days to change your mind
You can return an unused item within 14 days after it arrives, for any reason. Orders placed from 1 November to 24 December can be returned until 31 January.
- 01Write to hello@taguslane.com with your order number.
- 02We reply with the return address.
- 03Send the unused item back. Return postage is paid by you, unless the item is faulty or not what you ordered.
We refund the item price, and the standard shipping you paid, within 14 days after the return arrives, to your original payment method.
Damaged, faulty or wrong
Send us a photo within 14 days of delivery. We send a replacement or refund you in full, at our cost; you do not have to send the item back.
Cancellations
You can cancel free of charge until the order has shipped.
Your rights
These terms are in addition to your statutory rights, including the 14-day right of withdrawal and the legal guarantee for faulty goods.